Help with your tool
Answers for anyone who bought a Solveify tool. If you're still stuck, email us and we'll help, usually within a day.
No answer matches “”. Email us your question and we'll reply.
Getting started
Where do I find my file after buying?
On Etsy, open Purchases and reviews from your account menu, find your order and choose Download files. Etsy also emails you a download link. If the download is a ZIP file, unzip it first.
How do I open it?
Double-click the file that ends in .html. It opens in your web browser (Chrome, Safari, Edge or Firefox), ready to use. There's nothing to install and no account to create.
If it opens in another app, right-click the file, choose Open with and pick your browser.
On an iPhone or iPad, follow these steps for Microsoft Edge.
Do I need the internet?
Only to download the file. After that, the tool works offline.
My tool asks for a PIN. What is it?
Some tools, like Auric 101, Vaultly 101 Pro and My Business 101, are PIN-locked. The starting PIN is 1234. Set your own the first time you open the tool.
How do I keep it one click away?
Keep the file in one folder you'll remember, open it, then bookmark the page in your browser. Next time, open the bookmark.
Phones and tablets
Can I use my tool on a phone or tablet?
Yes. The tools switch to a phone layout with big buttons. On Android, save the file and open it with Chrome. On iPhone and iPad, use Microsoft Edge (see below).
How do I open it on an iPhone or iPad?
On iPhone and iPad the tool doesn't work in Safari or Chrome, so open it with Microsoft Edge:
- Install Microsoft Edge from the App Store, if you don't have it yet. It's free.
- Download the tool from your Etsy purchases. It saves to the Files app, usually in Downloads.
- Open the Files app and tap the tool's file.
- Tap Share, then choose Microsoft Edge. If Edge isn't in the row of apps, tap More.
Next time, open it the same way, so you're always using the same browser.
Will my phone and computer stay in sync?
No. Each device keeps its own copy of your entries, because nothing is uploaded. To move your entries from one device to another, make a backup on the first and restore it on the second.
Your data and backups
Where is my information saved?
In the browser you open the tool with, on that device. It's never uploaded to us or anyone else. That's what keeps it private.
Why did my entries disappear?
Usually it's one of these:
- The tool was opened in a private or incognito window, which throws entries away when it closes.
- It was opened in a different browser from last time.
- The browser's history and site data were cleared.
- A copy of the file was opened from a different folder. Some browsers start fresh for each copy, so keep the file in one place.
If you have a backup file, restore it and everything comes back.
How do I back up my entries?
Look for Backup or Export in the tool's settings. It downloads a small backup file. Keep it somewhere safe, like your cloud drive or your email, and make a fresh one every week or so.
How do I move to a new computer?
Make a backup on the old computer. Copy the tool's file and the backup file to the new one, open the tool there and choose Restore.
Updates
How do I get the newest version?
Message us on Etsy with your order and we'll send you the latest file. Before you switch, make a backup in your current file, then restore it in the new one.
Can I share my tool with someone else?
Each purchase is for one person, or one business for the business tools. If someone else would like it, they can find it in the Etsy shop.
Still stuck?
Tell us which tool you have, which browser you use, and whether you're on a computer or a phone. A screenshot helps too.