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A question before you buy, help with a tool you already have, or an idea? Send it here and we'll reply by email, usually within a day.
Send us a message
Tell us which tool it's about and, for a problem, what you were doing and which browser and device you use. It saves a lot of back and forth.
Can I try a tool before buying?
Yes. Most tools have a free live demo with sample data, right in your browser. No sign-up.
Something isn't working in a tool I bought
Tell us what happened and we'll fix it for you. The help page also covers opening the file, phones, backups and moving to a new device.
Can you change a tool to fit how I work?
Yes. Small changes to a tool you bought are free: tell us what you need. For a bigger change or a new tool, see custom tools.
I bought on Etsy. Can I message there instead?
Of course. Etsy messages reach us too: open your order on Etsy and choose "Message seller".